STRINGER EQUINE VETS
Thank you for using our professional services. This letter details our Practice Terms and Conditions. Some aspects of the Terms may not be relevant to you and we request that you ask for further explanation/clarification if required.
All fees and drug charges are subject to VAT at the current rate. Fee levels are determined by the time spent on a case and according to the drugs, materials and consumables used. Our written fee list is available on request. You will receive a detailed fee note for every consultation, surgical procedure or transaction with us.
METHODS OF PAYMENT
Accounts are due for settlement within 14 days from date of original invoice. You may settle the account using:
CASH or CHEQUE with current bank card CREDIT/DEBIT CARD - Switch, Solo, MasterCard, Visa, Delta
ESTIMATES OF TREATMENT COSTS
We will happily provide a written estimate as to the probable costs of a course of treatment. Please bear in mind that any estimate given can only be approximate - often veterinary treatment will not follow a conventional course.
We are occasionally asked to elaborate on what constitutes an Examination or Consultation. Whilst this often incorporates an examination of a horse or pony it also includes a vet responding to questions or giving advice or information; in doing so, whether it be an examination or a consultation, they are relying on their veterinary knowledge, expertise and experience, for which a charge is made.
Should an account not be settled within 30 days, then a reminder will be sent with an additional accounting fee in respect of administrative costs incurred. Should it be necessary for further reminders to be sent, further charges will be incurred. These however, may be deducted if payment is made promptly. After due notice to you the client, overdue accounts will be referred to our Debt Collection Agency and further charges will be levied in respect of costs incurred in collecting the debt, such as production of reports, correspondence, court fees, attendance at court, phone calls, home visits, etc. Any cheque returned by our Bank as unpaid, any Credit Card payment not honoured and any Cash tendered that is found to be counterfeit, will result in the original account being restored to the original sum with further charges added in respect of bank charges and administrative costs, together with interest on the principal sum.
INABILITY TO PAY
If, for any reason, you are unable to settle your account as specified, we ask you to discuss the matter as soon as possible with a member of staff. Please note that instalments or part-payments of any account may ONLY be sanctioned with the express permission of a director of the practice. In the event of an unpaid account or disputed account, we will instruct our appointed debt recovery agents/solicitors to proceed with the necessary course of action to retrieve any monies due to our Company without prior consent from the customer. Only information held that is relevant to the matter in hand will be passed to our appointed third party agents.
EQUINE HEALTH INSURANCE
Stringers Equine Vets strongly supports the principle of insuring your horse/pony against unexpected illness or accidents. Please ask for general information about insurance from any member of staff, but be aware that we cannot recommend any particular insurance company. Please be aware that it is your responsibility to settle our account and then reclaim the fees from your insurance company. If this is not possible, a 90 day period will be allowed for the completion of the claim after which the account must be settled immediately in full by you.
COMPLAINTS & STANDARDS
We hope that you never have reason to complain about the standards of service received from Stringers Equine Vets. However, if you feel that there is something you wish to complain about, please direct your comments in the first instance to The Directors.
OFF–LICENCE MEDICINE USE
In certain situations the best treatment for your horse or pony may require the use of medicines that don’t hold a licence for equines. We might therefore recommend using such a medicine “off-licence” but prescribed in accordance with the “prescribing cascade”. Your vet will discuss this with you when necessary and you will be requested to sign an off-licence consent form.
OWNERSHIP OF RECORDS
Case records including radiographs and similar documents are the property of, and will be retained by, Stringers Equine Vets. Copies will be passed on request.
OWNERSHIP OF RADIOGRAPHS AND SIMILAR RECORDS
The care given to your animal may involve making some specific investigations, for example taking radiographs or performing ultrasound scans. Whilst we make a charge for diagnosis and interpretation of investigation results, the ownership of the results, ownership of the resulting record, for example a radiograph, remains with the practice.